Case study: VALSAMIDIS LIFT
Valsamidis Α.Τ.Ε.Α. covers any need to transport people or cargo, of any size and weight and of any construction, simple or special requirements. The company has always been a pioneer and recognized as one of the leading companies in the field of lifting systems, monitors and implements the latest technological developments in the industry.
The specialized workshops of Valsamidis ATEA daily install, maintain and modernize systems in houses and apartments, restaurants, hospitals, shopping malls, department stores, libraries and industrial and commercial facilities.
Monitoring the storage and distribution process (warehouse management).
The rapid expansion and growing accounting problems in a difficult market of services and the need for immediate and 24-hour customer service have led the company to find solutions that could make the most of the technology, achieving increased process efficiency. increase the effectiveness of control mechanisms, reduce costs.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.
The main challenges were:
- Unified business resource management system and customer management system -CRM.
- Monitoring of installation and maintenance projects of lifting systems.
- Spare parts management.
- Monitoring of workshops and technical systems.
- Interconnection of all external programs and software in mobile environment.
The solution – Installation of ERP-CRM systems
To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems allows automatic and remote monitoring of contracts, automatic renewal of customer contracts, on-line monitoring of facilities and maintenance on already installed lifting systems.
In addition to the complete digitization of the company’s processes, the ERP system allows the company to monitor the management of spare parts stocks, the management of workshop work and technical lifting systems, as well as the interconnection of all external programs and software in a mobile environment. unified platform, minimizing gaps in single information and process complexity.The results – Best practices
The results – Best practices
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.