Case study: WATT+VOLT
WATT + VOLT is active with great success in the Trading and Supply of Electricity, in the Supply of Natural Gas and in the Provision of Integrated Energy Solutions.
• Electricity Supply
• Electricity Trading
• Integrated Innovative Services
The smart everything service is an integrated information system that utilizes Internet of Things (IoT) technology to offer different solutions for remote monitoring and operation of sensors and other devices, per business sector, allowing the management, among others, of electricity, physical gas, water, lighting, agriculture, parking, health and waste.
MyWatt is the award-winning application that provides the customer with access to the history of their accounts, their payment and customer service of the Company.
WATT + VOLT Energy Solutions & Services are designed in such a way that the energy resources are utilized to the maximum and at the same time, through an integrated approach, the level of comfort and safety of the installation is upgraded and the energy efficiency is maximized.
With the new Natural Gas Installation service, WATT + VOLT undertakes the entire project, offering the most economical solutions tailored to the needs of the consumer.
Monitoring the storage and distribution process (warehouse management).
The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.
The main challenges were:
- We interconnected a single ERP business resource management system of external contract monitoring and pricing programs.
- Interconnection of all external programs and software in mobile environment.
- Monitoring system no. Register of customer connection cash.
The solution – Installation of ERP-CRM systems
To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers, the on-line monitoring of installations or trading and Supply of Electricity, or Supply of Natural Gas.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time.
Installing ERP-CRM systems offers comprehensive business solutions that can enhance an organization’s ability to hire, train and retain workforce, implement projects efficiently, manage total finances, and provide superior customer service levels.
The results – Best practices
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This setting gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of your employees and customers.