Case study: HERMES – HARISIADIS
HERMES S. HARISIADIS EE is a rapidly growing company in the field of industrial & marine equipment. With the well-informed and specialized human resources, we process and execute the orders of our customers immediately.
The products that we import directly from large factories in Europe, the South East. Asia, Japan and America are stored in our modern building facilities, always aiming to continuously supply our customers with high quality products at the most competitive prices.
The trust with which our customers surround us with 30 years of presence, is the best guarantee of a positive course, a fact that gives us the impetus for even greater dedication to their needs, continuous modernization and information on the latest international developments in the field of industrial & shipping equipment.
Monitoring the storage and distribution process (warehouse management) via ERP.
The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.
The main challenges were:
- Interconnected ERP business resource management system of external third party warehouse monitoring programs.
- Interconnection of all external programs and software in mobile environment.
The solution – Installation of ERP-CRM systems
To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.
The results – Best practices
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape.