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Case study: HERMES – HARISIADIS

Short summary
HERMES S. HARISIADIS EE is a rapidly growing company in the field of industrial & marine equipment. With the well-informed and specialized human resources, we process and execute the orders of our customers immediately.
The products that we import directly from large factories in Europe, the South East. Asia, Japan and America are stored in our modern building facilities, always aiming to continuously supply our customers with high quality products at the most competitive prices.
The trust with which our customers surround us with 30 years of presence, is the best guarantee of a positive course, a fact that gives us the impetus for even greater dedication to their needs, continuous modernization and information on the latest international developments in the field of industrial & shipping equipment.

The need
Monitoring the storage and distribution process (warehouse management) via ERP.

The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.

The main challenges were:

• Interconnected ERP business resource management system of external third party warehouse monitoring programs.
• Interconnection of all external programs and software in mobile environment.

The solution – Installation of ERP-CRM systems

To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.

The results – Best practices

The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape.

Case study: UWC-SAMOS

Short summary
EOS Samos is one of the oldest cooperatives in Greece and is among the 10 largest wineries in our country! Samian wine is Greece’s main wine ambassador abroad, with exports worldwide. Today, 2,200 natural members participate in the Cooperative scheme.
EOS Samos collects, vinifies and trades almost all the wine production of the island. It is constantly updated and invests in technology and know-how, combining them harmoniously with the tradition of viticulture and winemaking, while it has ISO and HACCP certifications.
The average annual production is on average 5 million liters and exports amount to 70% of production. Samos Muscat wine travels to countries such as France, Canada, USA, UK, Belgium, Germany, Switzerland, Italy, Netherlands, Sweden, Cyprus, Australia, Denmark, the Czech Republic, Finland and China, Hungary, Romania, etc.

The need
Monitoring of the entire production process, monitoring of exporters, vineyards and cooperative members.

The existing systems of EOS Samos were outdated to meet the growing business needs.
The main challenges were:

• Management of rapidly growing stocks.
• The design and management and monitoring of production to match demand and supply.
• Reporting needs for financial decision making, monitoring vineyards and cooperative members.
• Export monitoring.
• Monitoring of production process and tanks.
• Organization of all the processes of production, sale, pesticides for all members of the cooperative in a single system

The solution – Installation of ERP-CRM systems

EOS Samos was looking for a cost-effective, easy-to-use solution for the organization of all production, sales processes, for all members of the cooperative in a single system for the manufacturing industry, to offer automation for inventory management, production lines and financial real-time reports, allowing EOS Samos to focus on its core business.
EOS Samos implemented a fully integrated and specific ERP solution for the industry that enabled the company to monitor inventory in real time, create production schedules and measure quality control. Since then, the cooperative has continued to meet the growing demands by adding additional features and making the necessary upgrades.

Additional software applications:

• Export Monitoring.
• Tank Monitoring.
• CRM
• Monitoring of Vineyards and members of the Cooperative.
• Management of pesticides and monitoring of their prescription and seasonal installation according to the requirements of the growers.
• Advanced Analytics.

ERP results for continuous improvement and best practices

The difficulty of EOS Samos not being able to effectively monitor inventory levels throughout the production process without pulling manual documents, created the need for a real physical inventory solution. By using ERP, they are able to maintain accurate, manageable inventory levels, reducing waste and latency. The use of ERP also provided a complete system, an accounting package, warehouse management, production monitoring for financial decision making, monitoring of vineyards and cooperative members.
EOS Samos needed a flexible programming system that would be able to handle the specific requirements of wine production. The use of ERP has resulted in a dramatic reduction in errors in both the production workflow.

Case study: KLETT HELLAS – PUBLISHING LTD.

Short summary

KLETT HELLAS is a modern and rapidly growing publishing company specializing in publishing educational books for foreign languages, which are accompanied by rich digital and interactive material.

The Need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market for services and marketing and the need for immediate customer service have led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increasing efficiency and cost reduction.
In addition, customer service ran into problems as connected management systems did not support the growing needs of the growing business.

The main challenges were:

• Interface with a single ERP and CRM business resource management system
• Interconnection of all external programs and software in mobile environment.

  
  

The solution – Installation of ERP-CRM systems

To solve the above problems, the company, after analyzing and studying our proposal, chose to install a critical core ERP system and CRM customer management system in a unified information system.
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.

The results – Best practices

ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.

Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.

Customers are becoming more demanding and competitors are often launching new services with technology.

The platform has an open API structure in the back-office and a low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This arrangement gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of employees and customers.

Case study: WATT+VOLT

Short summary
WATT + VOLT is active with great success in the Trading and Supply of Electricity, in the Supply of Natural Gas and in the Provision of Integrated Energy Solutions.

• Electricity Supply
• Electricity Trading
• Integrated Innovative Services

The smart everything service is an integrated information system that utilizes Internet of Things (IoT) technology to offer different solutions for remote monitoring and operation of sensors and other devices, per business sector, allowing the management, among others, of electricity, physical gas, water, lighting, agriculture, parking, health and waste.
MyWatt is the award-winning application that provides the customer with access to the history of their accounts, their payment and customer service of the Company.
WATT + VOLT Energy Solutions & Services are designed in such a way that the energy resources are utilized to the maximum and at the same time, through an integrated approach, the level of comfort and safety of the installation is upgraded and the energy efficiency is maximized.
With the new Natural Gas Installation service, WATT + VOLT undertakes the entire project, offering the most economical solutions tailored to the needs of the consumer.

The need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.

The main challenges were:

• We interconnected a single ERP business resource management system of external contract monitoring and pricing programs.
• Interconnection of all external programs and software in mobile environment.
• Monitoring system no. Register of customer connection cash.

The solution – Installation of ERP-CRM systems

To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers, the on-line monitoring of installations or trading and Supply of Electricity, or Supply of Natural Gas.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time.
Installing ERP-CRM systems offers comprehensive business solutions that can enhance an organization’s ability to hire, train and retain workforce, implement projects efficiently, manage total finances, and provide superior customer service levels.

The results – Best practices

The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This setting gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of your employees and customers.