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Case study: HERMES – HARISIADIS

 

Short summary
HERMES S. HARISIADIS EE is a rapidly growing company in the field of industrial & marine equipment. With the well-informed and specialized human resources, we process and execute the orders of our customers immediately.
The products that we import directly from large factories in Europe, the South East. Asia, Japan and America are stored in our modern building facilities, always aiming to continuously supply our customers with high quality products at the most competitive prices.
The trust with which our customers surround us with 30 years of presence, is the best guarantee of a positive course, a fact that gives us the impetus for even greater dedication to their needs, continuous modernization and information on the latest international developments in the field of industrial & shipping equipment.

 

The need
Monitoring the storage and distribution process (warehouse management) via ERP.

The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.

The main challenges were:

  • Interconnected ERP business resource management system of external third party warehouse monitoring programs.
  • Interconnection of all external programs and software in mobile environment.

 

The solution – Installation of ERP-CRM systems

To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.

 

The results – Best practices

The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape.

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Case study: UWC-SAMOS

 

Short summary
EOS Samos is one of the oldest cooperatives in Greece and is among the 10 largest wineries in our country! Samian wine is Greece’s main wine ambassador abroad, with exports worldwide. Today, 2,200 natural members participate in the Cooperative scheme.
EOS Samos collects, vinifies and trades almost all the wine production of the island. It is constantly updated and invests in technology and know-how, combining them harmoniously with the tradition of viticulture and winemaking, while it has ISO and HACCP certifications.
The average annual production is on average 5 million liters and exports amount to 70% of production. Samos Muscat wine travels to countries such as France, Canada, USA, UK, Belgium, Germany, Switzerland, Italy, Netherlands, Sweden, Cyprus, Australia, Denmark, the Czech Republic, Finland and China, Hungary, Romania, etc.

The need
Monitoring of the entire production process, monitoring of exporters, vineyards and cooperative members.

The existing systems of EOS Samos were outdated to meet the growing business needs.
The main challenges were:

  • Management of rapidly growing stocks.
  • The design and management and monitoring of production to match demand and supply.
  • Reporting needs for financial decision making, monitoring vineyards and cooperative members.
  • Export monitoring.
  • Monitoring of production process and tanks.
  • Organization of all the processes of production, sale, pesticides for all members of the cooperative in a single system

 

The solution – Installation of ERP-CRM systems

EOS Samos was looking for a cost-effective, easy-to-use solution for the organization of all production, sales processes, for all members of the cooperative in a single system for the manufacturing industry, to offer automation for inventory management, production lines and financial real-time reports, allowing EOS Samos to focus on its core business.
EOS Samos implemented a fully integrated and specific ERP solution for the industry that enabled the company to monitor inventory in real time, create production schedules and measure quality control. Since then, the cooperative has continued to meet the growing demands by adding additional features and making the necessary upgrades.


Additional software applications:

  • Export Monitoring.
  • Tank Monitoring.
  • CRM
  • Monitoring of Vineyards and members of the Cooperative.
  • Management of pesticides and monitoring of their prescription and seasonal installation according to the requirements of the growers.
  • Advanced Analytics.

ERP results for continuous improvement and best practices

The difficulty of EOS Samos not being able to effectively monitor inventory levels throughout the production process without pulling manual documents, created the need for a real physical inventory solution. By using ERP, they are able to maintain accurate, manageable inventory levels, reducing waste and latency. The use of ERP also provided a complete system, an accounting package, warehouse management, production monitoring for financial decision making, monitoring of vineyards and cooperative members.
EOS Samos needed a flexible programming system that would be able to handle the specific requirements of wine production. The use of ERP has resulted in a dramatic reduction in errors in both the production workflow.

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Case study: MAVROGENIS – COLOPLAST

 

Short summary
Coloplast develops products and services that make life easier for people with very personal and special illnesses.
In close collaboration with people who use its products, it designs solutions tailored to their particular needs, offering personalized health care.
The company, which operates worldwide, employs 12,000 employees, offering ostomy care products, bladder and bowel management products, skin ulcer and skin care products and invasive urology products.

The need
Monitoring the storage and distribution process (warehouse management).

The company, always aiming at its development by offering services and products that facilitate the lives of people with very personal and special diseases, has significantly increased the complexity of its processes, making a warehouse management system (WMS) necessary.
The software application (WMS) is designed to support and optimize the functionality of the warehouse and the management of the distribution center, facilitates the organization, staffing, management and control of the use of available resources, for the movement and storage of materials in, inside and outside a warehouse


The main challenges were:

  • Stock management.
  • Avoid shortages of products, as it is easier to see when the quantity of a good is reduced.
  • Avoid accumulating a large amount of a good. Instead of periodically ordering fixed quantities of a product, new orders can only be placed when necessary.
  • Monitoring the positions and movements of the products as they are transported between different locations of the company.
  • Process monitoring and immediate extraction of aggregate reports and data.

 

The solution – Installation of WMS systems

Coloplast was looking for a cost-effective, easy-to-use solution for organizing all supply chain processes and distribution channels when inventory and workload are greater than can be handled manually with excel spreadsheets.
Coloplast implemented a fully integrated and specific software application (WMS) solution that enabled the company to monitor inventory in real time, create work schedules and measure quality control. Since then, the company meets the growing demands by adding additional features and making the necessary upgrades.

The results – Best practices

  • The difficulty of Coloplast not being able to effectively monitor inventory levels without manually recording documents has created the need for a true physical inventory solution. By using software (WMS), they are able to maintain accurate, manageable inventory levels, reducing waste and latency.

    The benefits of a WMS system include:

  • Ability to manage multiple repositories from one WMS system.
  • Reduction of stock shortages by providing full inventory supervision, continuous control of the available quantity and informing immediately about shortages.
  • Shorter delivery cycles of a product (shipping, delivery and return).
  • Reduction of labor costs and significant savings of resources.
  • Increase the level of service and accuracy in the respective deliveries of the products.
  • Optimizing the use of staff and equipment that lead to increased productivity at minimal cost.
  • Reduce storage needs. Automated storage management and optimization practices help to fully exploit storage facilities and reduce costs.
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Case study: COSMETIC DERMA MEDICINE

 

Short summary

COSMETIC DERMA MEDICINE is a complete unit of high quality services in Facial, skin, hair loss, dermatology and plastic surgery treatments.

A trained team of Dermatologists, Plastic Surgeons, Dentists, Nutritionists and other specialties serves directly and with high responsibility and scientific knowledge in state-of-the-art polyclinics in, Athens – Kifissia – Glyfada – Peristeri – Piraeus – Lefrosia – Thessaloniki – Patras .

 

The need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market of services and the need for immediate customer service have led the company to find solutions that could make the most of the possibilities of technology, achieving increased process efficiency, increased efficiency. control mechanisms, cost reduction.

In addition, customer service faced problems, as patient monitoring required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of patient documents and records. In short, the connected business resource management systems did not support the basic needs of the growing business and the peculiarity of COSMETIC DERMA MEDICINE services.

The main challenges were:

  • Unified business resource management system and customer management system -CRM
  • Monitoring the work of clinics, doctors, therapists and management of treatment rooms.
  • Collective monitoring of patients and their course of treatment.
  • Connection with a call center for customer satisfaction recording, call control and patient appointments and management through a single system of mass calls and sms marketing missions.

 

The solution – Installation of ERP-CRM systems

The company, after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in a unified information system.

The installation of ERP-CRM systems, allows the automatic and remote monitoring of the work of the clinic, doctors, therapists and management of treatment rooms, the on-line monitoring, monitoring of patients and their course of treatment.

In addition to the complete digitization of the company’s processes, the ERP system allows the company to monitor customer satisfaction, control of calls and patient appointments and management through a single system of mass calls and sms marketing, as well as the interconnection of all external programs and software in a mobile environment, single platform, minimizing gaps in single information and complexity of processes.

The results – Best practices

The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.

ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile acquired the ability to service the requirements with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment that leads to increased productivity at minimal cost.

Utilizing state-of-the-art technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits.

 

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Case study: GricGroup

 

Short summary

GricGroup has the exclusive representation of Zagg Brands in Greece and Cyprus and distributes its award-winning products in its stores.
ZAGG Brands is a global leader in accessories and technologies that inspire the modern professional lifestyle that includes travel and transportation.
Its product portfolio includes screen protection, power management solutions, mobile keyboards, cases and personal audio system.

 

The Need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market for services and marketing and the need for immediate customer service have led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increasing efficiency and cost reduction.
In addition, customer service ran into problems as connected management systems did not support the growing needs of the growing business.


The main challenges were:

  • Interface with a single ERP business resource management system of external pricing monitoring programs for products and services for all stores.
  • Interconnection of all external programs and software in mobile environment.

The solution – Installation of ERP-CRM systems

To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.

 

The results – Best practices

ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.

Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.

Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This arrangement gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of employees and customers.

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Case study: KLETT HELLAS – PUBLISHING LTD.

 


Short summary

KLETT HELLAS is a modern and rapidly growing publishing company specializing in publishing educational books for foreign languages, which are accompanied by rich digital and interactive material.

 

The Need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market for services and marketing and the need for immediate customer service have led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increasing efficiency and cost reduction.
In addition, customer service ran into problems as connected management systems did not support the growing needs of the growing business.

The main challenges were:

  • Interface with a single ERP and CRM business resource management system
  • Interconnection of all external programs and software in mobile environment.


The solution – Installation of ERP-CRM systems

To solve the above problems, the company, after analyzing and studying our proposal, chose to install a critical core ERP system and CRM customer management system in a unified information system.
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process. Through detailed recording and analysis of the specifics and objectives of the project, a methodological approach was followed that captures in detail each sub-phase of implementation, from data migration, configuration and development of special functions, to user training, testing, to add value to operations and improve business results.

The results – Best practices

ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.

Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.

Customers are becoming more demanding and competitors are often launching new services with technology.

The platform has an open API structure in the back-office and a low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This arrangement gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of employees and customers.

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Case study: ROLCO VIANIL

The history of ROLCO begins in 1948 when the first production unit of paints and detergents was established in Moschato under the name “VIANIL Muscat Paints” and is today the largest purely Greek industry in the field of detergents and cleaners.
ROLCO products such as ROL and AVA were destined to make history in the field of detergents. In 2008 ROLCO innovates again with the launch of the series of planets detergents and cleaners. The complete range of detergents and cleaners that respects the environment and makes ecology an affordable choice for everyone.

 

The need
Monitoring the storage and distribution process (warehouse management).


Business challenges
Prior to the start of the project, the main problem faced by ROLCO was the inability to work with a complete and unified database for the production, customers, suppliers, warehouse and distribution of products, as well as the immediate updating of which would have a unified structure and content, and would be available to all users.
While the company had ERP and WMS, the collaboration between them had significant gaps, the risk of error when repeating the same information from different employees of the company in different software and computer systems was high. Many procedures and operations were not recorded and this made it difficult to monitor and coordinate between the company’s departments, which created delays in servicing orders, difficulty in routing trucks, delays in picking orders, and stock errors.

The solution
Rolco needed a state-of-the-art ERP system solution for inventory tracking and management, as well as integrated communication between production (ERP), sales, warehousing and distribution (WMS). Essentially, the single solution could create a bridge of communication with all the productive departments of the company and provide immediate information to the management. The solution that was implemented had as main axes:

  • Implementation of an integrated ERP management system in all locations of the company (domestic markets and foreign markets, sales, warehouse, financial accounting and management, fixed asset management information system), with the aim of gathering information and the possibility of their unified management for all the productive departments.
  • Implementation of a warehouse management system (WMS) in full communication with the new ERP system, for the rationalization and coordination between all departments from production, pricing to service of orders, routing of trucks for distribution, as well as proper management in company stock.
  • Integration of a unified information system by all units of the company.
  • Changing traditional structures and corresponding business procedures to accommodate modernization and automation solutions.

The benefits

  • Following the joint database provided by ERP, Rolco was informed of the actual financial condition of the company and significantly reduced the completion time of all financial years.
  • Common rules were created for the work and the automation of the processes, which led to an increase in the efficiency of the company’s employees.
  • The implementation of the ERP system has led to improved inventory management and supply chain, more detailed inventory recording and optimization of the company’s merchandise flow.
  • The ERP solution streamlines work, reduces response times and minimizes costs. Works directly with other ERP modules, including sales, inventory, markets, accounting and financial information.
  • Integration of Accounting Costing (Industrial) for automatic calculation of direct and indirect production costs.
  • Systematic control and automated inventory consumption.
  • Smooth operation of industrial facilities and avoidance of delays in the production process.
  • Reliable information, faster administrative decisions.

In terms of quality of functionality, the most important advantage is the adaptability of ERP applications that cover every possible need, current or future. In particular, with regard to WMS, it was very important for the company that the software could support fully computerized inventory management, but at the same time be able to highlight the points of improvement of existing operating procedures and the implementation of new ones, in order to achieve tomorrow’s goals.
Today the solutions are used by 120 users.

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Case study: VALSAMIDIS LIFT

 

Short summary
Valsamidis Α.Τ.Ε.Α. covers any need to transport people or cargo, of any size and weight and of any construction, simple or special requirements. The company has always been a pioneer and recognized as one of the leading companies in the field of lifting systems, monitors and implements the latest technological developments in the industry.
The specialized workshops of Valsamidis ATEA daily install, maintain and modernize systems in houses and apartments, restaurants, hospitals, shopping malls, department stores, libraries and industrial and commercial facilities.

 

The need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing accounting problems in a difficult market of services and the need for immediate and 24-hour customer service have led the company to find solutions that could make the most of the technology, achieving increased process efficiency. increase the effectiveness of control mechanisms, reduce costs.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.

The main challenges were:

  • Unified business resource management system and customer management system -CRM.
  • Monitoring of installation and maintenance projects of lifting systems.
  • Spare parts management.
  • Monitoring of workshops and technical systems.
  • Interconnection of all external programs and software in mobile environment.

 

The solution – Installation of ERP-CRM systems
To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems allows automatic and remote monitoring of contracts, automatic renewal of customer contracts, on-line monitoring of facilities and maintenance on already installed lifting systems.
In addition to the complete digitization of the company’s processes, the ERP system allows the company to monitor the management of spare parts stocks, the management of workshop work and technical lifting systems, as well as the interconnection of all external programs and software in a mobile environment. unified platform, minimizing gaps in single information and process complexity.The results – Best practices

The results – Best practices
The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.

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Case study: WATT+VOLT

 

Short summary
WATT + VOLT is active with great success in the Trading and Supply of Electricity, in the Supply of Natural Gas and in the Provision of Integrated Energy Solutions.

• Electricity Supply
• Electricity Trading
• Integrated Innovative Services

The smart everything service is an integrated information system that utilizes Internet of Things (IoT) technology to offer different solutions for remote monitoring and operation of sensors and other devices, per business sector, allowing the management, among others, of electricity, physical gas, water, lighting, agriculture, parking, health and waste.
MyWatt is the award-winning application that provides the customer with access to the history of their accounts, their payment and customer service of the Company.
WATT + VOLT Energy Solutions & Services are designed in such a way that the energy resources are utilized to the maximum and at the same time, through an integrated approach, the level of comfort and safety of the installation is upgraded and the energy efficiency is maximized.
With the new Natural Gas Installation service, WATT + VOLT undertakes the entire project, offering the most economical solutions tailored to the needs of the consumer.

The need
Monitoring the storage and distribution process (warehouse management).

The rapid expansion and growing problems in a difficult market of services and the need for immediate and 24-hour customer service led the company to find solutions that could maximize the potential of technology, achieving increased process efficiency, increase effectiveness of control mechanisms, cost reduction.
In addition, customer service had problems, as contract tracking required a costly amount of time due to the lack of easy access to accurate data, as there was no digitization of documents and contracts with customers. In short, connected business resource management systems did not support the basic needs of the growing business.

The main challenges were:

  • We interconnected a single ERP business resource management system of external contract monitoring and pricing programs.
  • Interconnection of all external programs and software in mobile environment.
  • Monitoring system no. Register of customer connection cash.

 

The solution – Installation of ERP-CRM systems

To solve the above problems, the company after analyzing and studying our proposal, chose to install a critical core ERP-CRM system in an integrated information system.
The installation of ERP-CRM systems, allows the automatic and remote monitoring of contracts, the automatic renewal of contracts with customers, the on-line monitoring of installations or trading and Supply of Electricity, or Supply of Natural Gas.
Resource planning for the service industry is accompanied by a unique set of challenges – driving profitable expansion, managing intense competition and macroeconomic challenges specifically for the people and service sector focused on the project. As professional services climb the value chain, companies need to anticipate and analyze requirements in real time.
Installing ERP-CRM systems offers comprehensive business solutions that can enhance an organization’s ability to hire, train and retain workforce, implement projects efficiently, manage total finances, and provide superior customer service levels.

The results – Best practices

The customized ERP-CRM allows the provision of real-time reports, so that the company can respond to customers in a timely manner when requests or requirements do not fall within the standard business process.
ERP completes a wide range of critical functions, so that the company operates more efficiently, significantly improving the quality of its services, while the immediate execution of workflows contributes to better customer service. Almost immediately, the new custom profile gained the ability to meet customer requirements during initial contact with a much higher degree of accuracy with a corresponding optimization of the use of staff and equipment leading to increased productivity at minimal cost.
Utilizing cutting-edge technologies, innovative cloud computing and new capabilities for mobility solutions, ERP-CRM software is constantly evolving and offering a state-of-the-art computer model, with substantial benefits and advantages for today’s business.
Customers are becoming more demanding and competitors are often launching new services with technology. While a good ERP software solution supports most of the functional requirements, it incorporates third-party software, new features. The platform open API structure in the back-office and low code interface, so that it integrates new functions while maintaining the integrity of the application landscape. This setting gives the organization the flexibility needed to grow in a changing world, to create new business models, to offer new services to improve the experience of your employees and customers.

ALFACONHeadquarters
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OUR LOCATIONSWhere to find us?
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AVANTAGEHeadquarters
Organically grow the holistic world view of disruptive innovation via empowerment.
OUR LOCATIONSWhere to find us?
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Bakopoulou 3, Athens 154 51
GET IN TOUCHAvantage Social links
Taking seamless key performance indicators offline to maximise the long tail.

Copyright by Alfa Consultants. All rights reserved.

Copyright by Alfa Consultants. All rights reserved.